Last Updated: October 30, 2017

This Privacy Policy (or “Policy”) describes how Covanta Holding Corp. and its affiliates and subsidiaries (“Covanta,” “we,” “us,” or “our”) collect, use and may disclose your personal information, as that term is defined below, via the Covanta website and other Covanta products and services that link to this Policy (collectively, the “Services”). If a Covanta product or service describes privacy practices applicable to specific types of information or in certain circumstances and those descriptions conflict with this Policy, those descriptions shall supersede this Policy. If you have questions or concerns about Covanta's privacy practices, please contact us at

Please check back frequently as your use of the Services constitutes acceptance of this Policy, as it may be amended from time to time, and you agree to be legally bound by this Policy.


We collect information about you in various ways.

Information You Provide to Us. We collect information you provide directly through the use of the Services, such as your name, email address, postal address, zip or postal code, phone number, employment and education history, family information, reference information, information such as password and security questions necessary to create and maintain a Covanta account, and any other information you choose to provide. Some of this information will be personal information (defined as information that can reasonably identify an individual on its own or in combination with other information Covanta possesses).Information We Collect When You Use Our Services. When you use or otherwise interact with the Services, we may collect information about you and we may combine this information with other information we believe to be about you. For example, we may collect:

  • Log Information. When you visit or use some of the Services, such as our websites, some information is automatically logged, such as your computer's operating system, Internet Protocol ("IP") address, access times, browser type and language and the sites you visited before navigating to our sites.
  • Cookies and Similar Technologies. We use various technologies to passively collect information, and this may include placing cookies, flash cookies, web beacons, or other tracking technologies on your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory by a website. Web beacons (also referred to as "clear gifs") are electronic images that may be used on our websites or in our communications. We may use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and understand how you interact with our Services and communications. For more information about cookies and similar technologies, please see our Cookies Policy.

We may be required to collect certain personal information about you by law or as a consequence of a contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfillment of these obligations.


We use the information we collect and obtain described above to provide and improve existing services, to communicate valuable offers, and to develop new and exciting services. For example, we may use information about you to:

  • Meet our legitimate or contractual interests, such as operating and improving the Services and creating or attempting to create new products and services;
  • Monitor and analyze trends, usage and activities in connection with the Services;
  • Personalize the Services and provide content and features we think will be of interest to you;
  • Respond to your comments and questions and provide customer service;
  • Provide and deliver products and services and send you related information, including confirmations, notices, updates, alerts, surveys, and support and administrative messages;
  • Communicate with you about upcoming events and other news and information about products and services offered by Covanta, including in electronic form where you have consented to receive such information;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Covanta and others;
  • Maintain secure online and offline environments;
  • Meet our legal obligations to comply with lawful requests from law enforcement and other government entities or organizations; and
  • Link or combine information about you with other information we get from third parties to help understand your needs and provide you with better service.

We use your personal information for these purposes

  • With your consent, such as when you provide us information and consent to have it used for marketing purposes;
  • In order to perform a contract, such as obtaining and sharing the address information associated with waste removal;
  • To meet our legal obligations, for example to comply with law enforcement and other government requests; and
  • To meet our legitimate interests, for example to ensure that we can provide and deliver products and services to you, and maintain and administer your accounts and membership profiles.

Data Retention. We may keep your personal information for as long as we have a relationship with you. We take into account our business goals and legal obligations when deciding how long to keep your personal information after our relationship with you has ended. We may retain records to investigate or defend potential legal claims. Third party partners may have different data retention policies.


We may share your personal information with third parties under the following circumstances:

  • Service providers and business partners. We may share your personal information with our service providers and business partners that perform marketing services and other business operations for us. For example, we may partner with other companies to process secure payments, fulfill orders, optimize our Services, send newsletters and marketing emails, support email and messaging services, and analyze information.
  • Covanta Holding Corp is the parent company of several subsidiaries, including Covanta Environmental Solutions LLC, Covanta Energy (UK) Ltd, Covanta Europe Engineering Ltd, and Covanta Energy Marketing. We work closely with the businesses and companies that fall under the Covanta family. We may share the information we collect and obtain about you (e.g. your name, email address, and IP address) with other Covanta companies for security, marketing, contract fulfillment, internal or external legal or compliance obligations, and as allowed or required by law.
  • Law enforcement agency, court, regulator, government authority or other third party. We may share your personal information with these parties where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party, or as otherwise required or permitted by law.
  • Asset purchasers. We may share your personal information with any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

We may also aggregate and de-identity your personal information so that it cannot reasonably be used to identify you, and we may then share this aggregated or de-identified information.


The Services may include links to websites, web applications, or connected resources we do not control. This Privacy Policy does not apply to such third-party content and we are not responsible for the content of these linked sites or their treatment of your personal information. Such third party websites and online services may include social sharing features or other integrated tools, which let you share actions you take on the Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. You should review the privacy policies and terms of use for such third-party websites and online services prior to providing them with your personal information, although we are unable to verify the accuracy of these terms.


We may allow others to serve interest-based advertisements across the internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites over time, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Covanta and others to, among other things, analyze and track data, determine the popularity of certain content, deliver better advertising and content targeted to your interests both on our Services and across the web, and better understand your online and offline activities. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit

We may also work with third parties to serve ads on other websites or platforms, and these ads may sometimes be customized based on information we have about you. To opt out of us using your information in this way, please email us at


Promotional Communications. You may opt out of receiving promotional emails and text messages from Covanta by following the instructions in those communications. Please allow up to 10 days for these opt outs to take effect. If you opt out, we may still send you non-promotional messages, such as emails about your accounts or our ongoing business relations.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies or reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of the Services.

Location Information. When you first visit one of the pages on our websites that collect location information, you will be asked to consent to the collection of location information. If you initially consent to our collection of location information, you can later stop this collection by changing the settings on your mobile device or web browser. If you do so, certain features of the Services will no longer function. You can also stop our collection of location information by mobile applications by following the standard uninstall process and removing any Covanta application(s) from your mobile device.

Your Personal Information Rights. In certain circumstances, you may have rights regarding your personal information, subject to local law. These may include rights to:

  • access the personal information we hold about you;
  • rectify the personal information we hold about you;
  • erase the personal information we hold about you;
  • restrict our use of your personal information;
  • object to our use of your personal information;
  • receive your personal information in an electronic format usable by a third party; and
  • lodge a complaint with your local data protection authority.

You may withdraw your consent to a particular type of processing at any time.

Please note that we will likely require additional information from you in order to honor your requests and reserve the right to deny requests that we deem to not be from a confirmed data subject, or as otherwise permitted by law. We may also charge a fee for complex, extensive or repetitive requests, or as otherwise permitted by law.

If you would like to discuss or exercise such rights, please contact us at the details below.

Your California Privacy Rights. California law permits residents of California to request certain details about how their browsing information across the web and over time is shared with third parties for direct marketing purposes, and to provide options for participating in such sharing. To request information regarding the disclosure of your personal information or to opt out of having information about you shared with third parties for direct marketing purposes, please email or write us at:

Attn. Legal Department, CA Privacy Rights
445 South Street, Morristown, NJ 079860

If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, you may also request and obtain removal of certain content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to

Do Not Track. Some web browsers may be configured to send “Do Not Track” signals to the online services that you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, the Services do not alter practices when a “Do Not Track” signal is received from a visitor’s browser. To find out more about “Do Not Track,” please visit


Covanta takes commercially reasonable measures to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. However, due to the nature of the internet and the nature of information technology in general, we cannot guarantee the security of your information. Please do not share information that may involve export controls, national security matters, or other highly sensitive information.


Covanta is based in the United States and the information we collect is governed by U.S. law, particularly that of the state of New York, and that law may have privacy protections that are different from the laws in your home jurisdiction.


Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided or where you are resident. When we do so, we put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to adequately protect your personal information. For more information on the safeguards in place, please contact us using the contact details set out below.


Should Covanta merge with, be acquired by, or transfer some or all of its assets to another entity, we may share your Personal Information with that entity or another entity in connection with such a transaction.


Our Services are not intended for use by anyone younger than the age of 13 and we do not knowingly collect personal information from individuals younger than age 13.


If you have any questions about this Policy, please contact us at